Let's get this out of the way real quick - yes, Mother, I should have filed my taxes much sooner. You taught me better than this. I'll do better next year. That being said...
I went to file my taxes using TurboTax - same as I have done for the past 20 years or so. I typed in my username and password, same as always - when they come back with something like "For your safety, we need you to verify your identity by either using this old email address that you haven't used since 1995 (seriously, it was an @msn.com address) or answer this random set of questions about your life."
Well, I didn't have access to the old email address (actually, it doesn't exist anymore - I think it was wiped out by Y2K), so I chose to go with the series of questions - and I failed. Seriously - I don't know enough about my own freaking life to convince a computer that I'm me. It doesn't help that I have this weird mental thingy where I can't remember events in my own life unless I'm reminded about them. It also doesn't help that I've lived in way upwards of 30 different cities, most before I was 25. I may have lived in Ventura briefly when I was 3 months old (actually, no - three months old, we were living a few blocks outside of Watts when the riots broke out - but I digress). But mostly, do not try to check me on whether or not I'm related to a Delores Humphries. Dad is one of 12, Mother is one of 4, they've both been married multiple times - last time I tried to count, I had more than 200 cousins... one of them is bound to be named Delores, I guess.
So... I've lost my account - this would be the account that I had the username and password for. I could get it back by putting in for a change of email, but considering that I've been using my work email with them for upwards of 20 years, and they aren't recognizing it - it's not worth it. Way to waste 20 years of customer loyalty.
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